Q&A

1. Product & Material
Q: Why choose copper faucets over stainless steel or other materials?
A: Copper faucets offer natural antibacterial properties, meeting NSF/ANSI 61 health standards for long-term safety. Compared to stainless steel, copper provides better thermal conductivity, stronger corrosion resistance, and a classic look that enhances upscale interiors. Our copper materials are certified to international standards (H59 or above), ensuring durability for over 10 years.

Q: Will copper faucets rust or develop patina (verdigris)?
A: High-quality copper faucets feature multi-layer electroplating (e.g., chrome/nickel coating) and anti-oxidation treatment to prevent patina effectively. Daily cleaning with a soft cloth maintains their shine. We provide salt spray test reports, confirming our products withstand 48+ hours of acidic salt spray testing, making them ideal for humid environments.

2. Craftsmanship & Certifications
Q: What international standards do your copper faucets comply with?
A: Our products strictly adhere to:

  • ISO 9001 Quality Management System

  • CE/ACS (EU and French drinking water safety standards)

  • WaterSense (Water-saving certification, flow rate ≤1.8 GPM)

  • ROHS/REACH environmental directives, lead-free copper (lead content ≤0.25%)

Q: What cartridge technology do you use?
A: We use German Kerox or Spanish Sedal ceramic cartridges, rated for 500,000+ cycles with high precision and leak-proof performance. Some models feature thermostatic cartridges that automatically balance hot/cold water with ±1°C accuracy.

3. Installation & Support
Q: Do you provide installation guides or videos?
A: Yes! Each product includes a PDF manual with 3D diagrams, and our website offers multilingual installation videos. We also provide remote video guidance. All faucets are compatible with global standard pipe sizes (G1/2″, 3/8″, 1/4″).

Q: How are leaks or malfunctions handled?
A: We offer a “Rapid Response Warranty”:

  • 5-year warranty (cartridge and main structure)

  • Free replacement within 3 month for non-human damage

  • Online troubleshooting form with video upload support

4. Trade & Logistics
Q: What are your Minimum Order Quantity (MOQ) and sample policies?
 wholesale MOQ is just 100 pieces. Free samples are available (up to 3 models), with only shipping fees charged. OEM/ODM orders support custom logos, packaging, and functionality.

5. Customization & Design
Q: Can you customize sizes or finishes (e.g., antique, brushed)?
A: Full customization is supported:

  • Size adjustments (length/height within ±30%)

  • Finishes: brushed copper, gold plating, black nickel, enamel colors, etc.

  • Laser engraving for text/logos

  • Prototype lead time: only 30 working days